Providing quality customer service is an essential part of your company’s success. If you want to increase customer satisfaction, you need to make sure that your customers can contact you whenever they need to. This article will give you some ideas about how to do this.
fidelity design
Choosing the right fidelity is not a one size fits all proposition. A team should be able to incorporate both high and low fidelity elements into their overall design strategy. The low fidelity elements are the bare bones of the design and the high fidelity ones are the final touches. Some teams opt to hand off the low fidelity elements to a development team and then rework them after the fact.
For example, a new page on an established website might feature some lo-fi elements on top of a hi-fi screenshot. This is a great way to test the system design, while still getting a sense of what the user will experience at a glance.
The best way to determine what fidelity is right for you is to have an open discussion with your team. What you are really trying to determine is the best fidelity based on your budget, timeline, and resources. For example, the fidelity of your wireframes might be more important than the fidelity of the content you are trying to convey.
The fidelity of your prototype is also something you should take note of. In order to best determine what fidelity is right for you, your team should be able to choose between high and low fidelity wireframes. A high fidelity prototype is the closest thing you can get to the final design and will be the most useful for detailed usability testing. Choosing the right fidelity will also allow you to test the most important aspects of your product or service.
The fidelity of your wireframes will also have a significant impact on the cost of the project. While low fidelity wireframes will be cheaper to create, you will have to pay more to get high fidelity versions. The fidelity of your prototype also depends on how many users you are trying to serve and the number of screens you are trying to display. Choosing the right fidelity for your project is a difficult task, but if you follow the best practices outlined in this article, you should have a clear idea of what you are getting into before you even begin.
GDPR compliance
Getting your business ready for the GDPR is a must if you plan to serve EU customers. It will not only make your company more accountable but will also improve customer trust.
The GDPR requires companies to implement reasonable data protection measures. This includes keeping records of the processing of personal data and securing user consent. The law also gives individuals the right to be notified of data breaches. It also requires companies to make their websites more user friendly and transparent.
The GDPR is a big deal for businesses of all shapes and sizes. Even if you don’t have an EU presence, you are likely to collect data from customers. If you are not ready for GDPR, you could be liable for hefty fines.
The law states that there are seven key principles you should follow to be compliant. It also requires you to map data flows to avoid breaches. The best way to demonstrate compliance is with a data protection impact assessment.
A data protection officer is a new requirement for some companies. These officers are charged with monitoring and advising companies on how to comply with the law. The officer also builds a data protection program to help the company comply with the new regulations.
The GDPR has some confusing legal language. This means that the most important thing to do is to consult with a lawyer to ensure you are on the right track. If you are a newcomer to the data privacy scene, you might want to consider GDPR training. An experienced employee can conduct regular training sessions on the subject.
In short, GDPR requires companies to take a 180-degree turn in how they handle customer data. If you haven’t prepared for the changes, you could face penalties of thousands of euros. The GDPR also has the potential to damage your company’s reputation and result in negative press. Keeping up with the changes requires new strategies for customer service.
The GDPR has set off a chain reaction of privacy protection across the globe. While this may seem overwhelming, there are tools to make it easier.
EU-US Privacy Shield
Thousands of businesses signed up to the EU-US Privacy Shield, a framework that enables European Union citizens to transfer their personal data to the United States. Privacy Shield was approved by the European Commission and the US Department of Commerce in July 2016. It was designed to allow EU organizations to comply with EU data privacy laws.
The US Department of Commerce is working with the FTC and the DPA to address any questions about Privacy Shield. Individuals may also file complaints with the DPA in the EU.
Alternatively, individuals can invoke binding arbitration by the Privacy Shield Panel. These proceedings will be governed by standard rules agreed upon by the Department of Commerce and European Commission.
The DOT has committed to developing a more robust framework for enforcing Privacy Shield. Companies that fail to comply with the provisions of Privacy Shield may be subject to sanctions by the independent recourse mechanism. The FTC will maintain an online list of companies subject to orders.
Privacy Shield is intended to replace EU-US Safe Harbor, which was invalidated in July. The CJEU ruled that the US did not provide adequate protection for personal data transferred to the US. It also cited concerns about the validity of the underlying agreement.
The EU-US Privacy Shield is not a watertight agreement. According to Andrew Hartshorn, a partner at Shakespeare Martineau, “the framework has not met its legal obligations.” This ruling will put pressure on US mass surveillance programs. The US’s intelligence agencies will also have to implement new policies to protect citizens.
In addition to the EU-US Privacy Shield, the US has adopted the General Data Protection Regulation (GDPR). GDPR is designed to ensure that EU citizens’ personal data is treated as private information. It also requires companies to ensure that the data is complete, accurate and not used for purposes other than those for which it was collected.
There are exemptions to the GDPR that allow companies to transfer personal data to the US for national security purposes. Companies can use the Privacy Shield if they comply with the principles of the GDPR. They must also pay an annual fee to the Department of Commerce. This fee ranges from $250 to $3,250 depending on the size of the company and its revenue.
Rights of data subjects
Depending on where you live, you might have certain rights as a data subject. For instance, in the EU, you may be entitled to a right to object to the processing of your personal data. You may also have a right to access your data, to correct it, to request its deletion, and to restrict its processing. If you live in California, you may be entitled to the California Consumer Privacy Act (CCPA), which allows you to ask for a list of third parties that received your personal information in the past year, as well as to request a description of the categories of personal information shared with those parties.
